Support and maintenance
I handle maintenance requests, updates and website improvements. You speak directly with me to describe an issue or a function to develop. We define priorities and actions around the system and support agreement.
When this service can help
For clients who need a technical point of contact to maintain and develop their website. Activities are defined around the system, operational requirements and requested changes.
What the work includes
- Review of the request and affected system.
- Agreed maintenance or update work.
- Verification of the functions affected by changes.
- Guidance on next steps and technical priorities.
How the project develops
- We gather the request and the information needed.
- We define the work and its dependencies.
- We implement and verify the changes, keeping communication direct.
Useful questions before we start
Can I request new functions?
Yes. Proposed additions are reviewed against the website’s structure, existing data and operational requirements.
Are maintenance and development included in the same scope?
The scope is agreed for each engagement. Fixes, updates and new functions may require different activities.
How should I report an urgent issue?
Describe the affected function, what happens and when it started. Priority and response arrangements depend on the issue and the support agreement.